Terms of service

 

Online Store Orders

  • Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
  • Customers are responsible for reaching out via email for any changes they’d like to make to their shipping information. (sheyatin141@gmail.com)
  • Sheya is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, shipping companies are responsible for any of all mail pieces that undergo their respective delivery services. We will do our best to assist all customers regarding missing packages.
  • All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once your shipping company responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with your carrier.
  • Filing a claim does not guarantee your carrier will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Returns/Refunds

  • Items purchased are final sale. If your item arrived damaged, please email us and we are more than willing to work with you to replace your item or discuss a refund!
  • Exchanges may not always be available due to inventory shortage.
  • Each item must have the original packaging, with all bonus accessories. Sheya will not issue any refunds on opened/used products.
  • The customer will be responsible for paying postage on any returns/exchanges. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
  • Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
  • We are not able to accept returns for products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from.

Shipping

  • Orders are shipped to the provided shipping address listed under the customer’s order.
  • Sheya is not responsible for packages delivered to mistyped or invalid address.

Domestic Orders/Shipping

  • Orders are generally received within 15-20 business days (2.5-3.5 weeks) after the date of fulfillment.
  • Expected delivery dates may vary during the holiday season, depending on the volume of mail experienced through postal service.

International Orders/Shipping & Customs Fees

  • Customs duties and import taxes vary from country to country, and kick in at different values for different types of products.
  • If the package contains products that qualify for that country's import taxes, customers will be responsible for paying these to their country's customs or tax department to receive the package.
  • Customers are responsible for any VAT or import taxes their country charges.

Discount Codes

  • All discount codes must be entered at the time of checkout.
  • For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.

Sales

  • All sale items are final purchase include Black Friday and Cyber Monday purchases.
  • We do not accept any returns or exchanges on sale items.
  • Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of the sale.

Special Sale Events (Expos, Warehouse sale, etc...)

  • Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of the sale.